FAQs


1. Is It Safe To Use T-Sun For Shopping?
We take your business seriously and, above all, want our customers to be happy. We accept a number of the most-trusted online payment methods available.

2. How Do I Receive Assistance With My Order?
Our team of customer service representatives is standing by to assist customers along every step of the way from just browsing, to ordering and shipping (and when necessary, returning as well). You can contact us via email tsuntech@tsunlighting.com and submit a ticket, we will reply you within 24 hours.

3. How Long Does It Take To Receive My Order?
Usually, orders are usually processed within 1-3, except for holidays. The US transit time is usually 3-10 days.
You can click shipping info to know more.

4. How Do I Track My Order?
When the product leaves the factory, you will receive a letter confirming the shipment, and then you can use your order number to check your shipping status.

5. How Do I Return Something?
Please refer to our returns policy. Besides, tsun.tech cannot accept returned products that have been man-made damage.

6. How Do I Use A Coupon Code?
Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply”.

Please note that only one promotion code can be entered for a given order from https://tsun.tech/. Coupon code cannot be used for orders already placed.

7. What If The Products I Received Is Damaged Or Missing Items?
Please refer to our returns policy. Besides, We cannot accept returned products that have been used or man-made damage.
You must report damage or missing items within 3 business days of receipt by contacting us at tsuntech@tsunlighting.com. You also must keep the original box & packing material in the event we open a claim with the carrier. In some cases, we may need a customer's help to confirm why this is happening. We appreciate your cooperation and patience through this process.

8. What Happens If An Item Is On Backorder?
In rare cases, you have not received the products for more than 10 days. Please contact tsuntech@tsunlighting.com and we will deal with it immediately.

9. What Forms Of Payment Do You Accept?
Our checkout page accepts Visa, Mastercard, American Express, and Paypal as forms of payment.

10. Will I Be Charged For Customs, Taxes, Vats, Or Other Extra Fees?
T-SUN does not collect fees for any costs other than the products we sell and shipping. in some unique cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees , please contact your local post office.

11. How To Pay With A Credit Card?
Select your shipping address or create a new one;
Enter your card details and click “Submit”;
Your payment will be processed and a receipt will be sent to your e-mail address. The money would be deducted once you paid successfully.

Tip: We cannot obtain any information about your credit card from you. Please rest assured to pay!

12. Why Do I Still Have No Tracking Number After Paying For A Few Days?
Normally, we will send it out within 2 working days, and the transport time will be 3-10 days.
Which does not contain your payment reach our account of the time, usually 10 minutes will arrive at our account, but does not exclude the special circumstances this process needs a few days, depending on the credit card payment platform (PayPal and Stripe) into account .
And please review the product page for the products you have ordered, which will indicate the inventory availability status of the product. Products that are out of stock will be shipped automatically once we receive additional inventory.

13. How Do I Stop Receiving Emails From T-Sun?
T-SUN provides the option to opt-out of future messages at the bottom of every email we send.

14. How Do I Delete My T-Sun Account?
Contact us
Customer satisfaction is always our top priority. If you have any questions, suggestions or concerns, please contact us via email tsuntech@tsunlighting.com and submit a ticket, we will reply to you within 24 hours.