Shipping policy


Due to the impact of the epidemic, there will be a certain degree of delay in logistics. Please be patient.
We are improving the delivery process to make your package more secure, so processing orders may be delayed for 3-5 days.

For any questions about shipping policy, please contact us via email tsuntech@tsunlighting.com.

 

EXTRA FEES

T-SUN does not collect fees for any costs other than the products we sell and shipping. in some unique cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees, please contact your local post office.

 

SHIPPING INFO

At https://tsun.tech/, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 7-20 business days from the date that it is placed.


HEALTH SAFETY

As a result of COVID-19, we will sterilize the products and packages, you can rest assured to purchase orders.


PAYMENT CONFIRMATION

A confirmation email will be sent to you once the order is authorized and verified.

Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.


PROCESSING

It normally takes 1-3 business days to process your order. Please note that holidays & weekends are not included.
If items are prepared in 24 hours in your order, then we can ship it in one day.

 

SHIPPING

Shipment takes approximately 7 to 30 business days to reach destination countries.

Note: For rural areas or remote areas, our delivery process will take longer

Once your order is shipped out, an email notification with International e-packet tracking number will be sent to you.

Please note: Total Delivery Time = Processing Time + Shipping Time


DELIVERY

If you want to track your order, please click Track Order for information.

During peak sale season, the delivery time of your package(s) may take a little bit longer. Thanks for your patience. Please go to "my orders_track" to track your order.

Express inquiry address:
All logistics apply: https://www.17track.net/en


SHIPPING DELAYS

Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

Usually it takes about 30-90 days to some countries ,We do offer compensation if the shipping beyond the timeframe as stated on shipping policy

Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.